Returns & Refund Policy (Draft)
Last Updated: October 2026 • Requires store owner confirmation
1. Personal Care Product Hygiene
Due to the personal hygiene and safety nature of hair care oils and shampoos, we cannot accept returns on opened, unsealed, or used products.
2. Damaged or Incorrect Shipments
If your package arrives damaged in transit, leaking, or with incorrect items, please notify us on WhatsApp (+91 83338 83930) within 48 hours of delivery with an unboxing video or photographs of the parcel. We will happily replace the affected product at zero additional cost.
3. Cancellations
Orders may be cancelled before they are handed over to the courier partner for dispatch. Once dispatched and handed over to logistics, cancellations cannot be processed.
4. Resolution Process
Approved refunds for damaged or missing parcels will be credited back via UPI or original payment method within 5–7 business days.